How does shipping work?
New orders received by 2pm EST will be eligible for same day overnight shipping, where available. New orders received after 2pm EST will be shipped overnight the following business day. Recurring orders will be sent ground or two day so they arrive on the first eligible refill day.
What is your refund policy?
We truly understand that there may be occasions where you might not feel entirely satisfied with your purchase, and our utmost concern is your overall experience. Unfortunately, we are unable to accommodate returns given the nature of our products. Nonetheless, we encourage you to get in touch with us if you are dissatisfied with the product or if it does not meet your expectations. Your feedback is incredibly valuable to us, and we sincerely want to help address any concerns you may have.
How long does shipping take?
Most orders are processed and shipped within 48 hours, and InstaRx offers 2-day shipping on all orders.
Is packaging discreet?
Indeed, our packaging is discreet. The majority of InstaRx products are shipped in a brown corrugated box adorned with "InstaRx" on one side. It is important to note, however, that the form of packaging you receive is contingent upon its availability.
When is my next delivery?
How To: Navigate to your account and log in. Not sure how to do this? Take a look at the following article: How do I log into my account? Select the "Account" button at the top right corner of the page. Select "Subscriptions". Scroll to the subscription that you are inquiring about. Look for "Next Shipment" or "Next Order Date".
Where is my order?
Order Processing Processing times may vary depending on the type of service or product that was purchased. Be assured that our highest priority is to fulfill your order within a reasonable timeframe. Tracking Information Once your order has been processed by the pharmacy you will be sent an email containing a link to track your package.
Why has my order not processed yet?
For prescription orders, please be sure to check for any outstanding requests from the provider in the following places: The secure messaging portal in your account: please check and thoroughly review any messages you may have received from the provider. There may be questions or instructions included in the message.
How do I change my address?
Access the InstaRx website. If prompted, log in to your account. Navigate to the "Subscriptions" tab located in the top menu. Select "Manage" on the subscription you would like to make changes to. Scroll down to Shipping and select "Edit". Due to the nature of certain subscriptions, this option may not be available. Update information and save changes.
